Here are some useful links for Sage Business Cloud*:
Sage Business Cloud Support Hub
This is for all general and technical questions and support regarding Sage Business Cloud.
Telephone 0191 479 5911 – their line is open 24 hours a day 7 days a week. You will need to quote your Sage user ID.
Alternatively the web page reached via the link below provides answers to lots of commonly asked questions, and there is an option to have a live web chat or to email Sage.
The “latest releases” button near the top of the page, will also tell you what recent improvements have been made to Sage Business Cloud.
Bank Feed Status
This web page lets you know of any problems with the bank feeds, including the indirect bank feed through Yodlee. It reports on the connection between Sage and the banks, and gives you an estimated time of when the problem will be fixed. It should be noted that most issues are due to the bank having problems, and not with Sage.
This gives you information on any issues Sage are having with any of their software, and keeps you updated. It provide updates on the issue, the estimated time to fix the problem, and also shows any planned maintenance.
Once on the web page click on the “Europe” tag, Sage Business Cloud Accounting will be listed (UK & Ireland). The symbol on the right will tell you if it is green (everything ok), amber (working but may have an issue) or red (not available).
* We have provided links to pages on the Sage website in good faith. However, these take you to external locations over which we have no control so we advise you to take care in their use.